Faqs

Yes. Every Feydoraa order includes a complimentary silver shining cloth to help maintain the shine of your jewelry.

No. Please do not wash the cloth. It has a polishing effect, and washing it can reduce or remove its shine-cleaning ability.

Keep your jewelry away from hard water, perfume, sweat, lotion, and chemicals. Store it in a dry pouch or box after use and clean it gently with the silver shining cloth.

Yes, but avoid wearing it while swimming, working out, or applying perfume/lotion directly on the jewelry. Daily wear needs proper care.

Returns are accepted only if the product received is damaged, defective, wrong, or materially different from what was ordered. Returns are not accepted for change of mind, personal preference, or after the product has been worn or used.

Please contact us within 48 hours of delivery with your order ID and a clear unboxing video showing the sealed package, product, and packaging. Once verified, we will resolve the issue.

Yes. A clear unboxing video is required for all damage, defect, wrong-product, or missing-item claims. Claims without an unboxing video may not be approved.

If the product is damaged during shipping, Feydoraa will cover it once the issue is verified through the unboxing video and order details.

If the product is approved as damaged, defective, or wrong due to an error from our side, Feydoraa will bear the return/RTO shipping charges.

Approved return value may be issued as Feydoraa Credit, where applicable. 1 Feydoraa Credit = ₹1 credit, which can be used for future purchases on Feydoraa. Where a refund to the original payment method is required under applicable law, the refund will be processed accordingly.

Exchanges may be allowed based on stock availability. Items once worn or used will not be exchanged. A re-stocking fee may be applicable.

Orders are usually processed within 1–3 working days. Delivery time depends on your location and courier partner.

Orders can be cancelled only before dispatch. Once the order is shipped, cancellation will not be possible.

If the order is returned because of an incorrect address, unavailable customer, or failed delivery attempts, reshipping charges will be borne by the customer.

No. Feydoraa currently accepts prepaid orders only. Cash on Delivery is not available. This helps ensure smoother order processing and avoid failed deliveries.

You can contact us through Instagram DM, email, or WhatsApp at +91 7204831577. Please keep your Order ID ready for faster support.

Once your order is shipped, you will receive a tracking link through email or WhatsApp. Use that link to check your latest delivery status.

Tracking links may take a few hours to update after dispatch. If it still doesn't work, contact us with your Order ID and we'll help you.

You can use your Store Credit at checkout after signing in with the same email or phone number used for your order.

No. Store Credit is linked to your customer account and cannot be transferred to another person.