Refund policy
Return & Replacement Policy
At Feydoraa, every order is checked carefully before dispatch. Since jewellery is delicate and hygiene-sensitive, we do not accept returns or exchanges for change of mind, size preference, personal preference, or after-use concerns.
Returns are accepted only in the following cases:
The product received is damaged.
The wrong item was sent from our end.
To raise a return request, please email us within 7 days of receiving your order at:
Your email must include:
Order number
Clear photos of the product
A complete unboxing video showing the package being opened for the first time
Details of the issue
A return request will only be accepted if the unboxing video clearly proves that the item was received damaged or that the wrong product was delivered.
The product must be unused, unworn, and returned with:
Original packaging
Original tag attached
All accessories/cards included, if any
We will not accept a return if the product tag has been removed, damaged, or tampered with.
Return requests raised after 7 days of delivery will not be accepted under any condition.
Once your request is reviewed and approved, our team will guide you through the return or replacement process. Feydoraa reserves the right to reject any return request if the product appears used, altered, or damaged after delivery, or does not meet the return conditions mentioned above.
Important Note
Natural tarnishing, minor scratches from usage, damage due to water, perfume, sweat, chemicals, improper storage, or regular wear and tear will not be considered as product defects.